Order Management
How do I add to my order?
If you’ve discovered another plant you’d love to include, we’re happy to help. As long as your original order hasn’t shipped, we can add extra items — and there’s no additional shipping cost. Simply give us a call, start a chat, or send us an email t
How do I make a return?
Live goods, including perennials, bare roots, and bulbs, cannot be returned. We accept returns of bulk seeds and hard goods within 30 days of receipt. These will need to be returned in sellable condition at the customer’s expense. Return Process – Se
What is your cancellation policy?
We understand that plans can change. If you need to cancel an order, please submit your cancellation request at least one week prior to the start of your scheduled shipping week. Cancellation requests made within one week of your scheduled ship date
Why can't I see my order online?
At the end of October 2025, we updated our website to make shopping and account management easier. Because of this change, orders placed on our previous site will not appear in your new online account. If you’d like details about an order placed befo
How do I change my order?
For all order changes, please make sure to contact us a week before your order is set to ship so we can make the adjustment in time. Need your plants or seeds to arrive earlier or later? We’re happy to help. Just reach out by phone, chat, or email, a